Goods sold are non-refundable.

If you received incorrect items, missing items or damaged/defective items during delivery, you may be eligible for an exchange after 7 days of receiving your item. If 7 days have gone by since you first receive your purchase, unfortunately we cannot offer you a refund or exchange.

Defective/damaged items and incorrect items can only be exchanged with the same item or correct item (subject to stock availability) of the same amount.

To be eligible for an exchange, your item must be unused and in the same condition that you have received it. It must also be in its original packaging. We would require visual proof (picture) of the damage/defect during your first inspection of the item along with your Returns slip. All damaged / incorrect items must be returned to us in order to be eligible for a Refund or Exchange.

Please email info.rimbaraid@gmail.com to initiate the exchanged with the subject as EXCHANGE. Our customer service representative will assist you with the Refund or Exchange and guide you through the process.